Privacy Policy
1. Who we are
Friends Cars is the data controller for the personal data it processes in connection with its taxi and private hire services. If you have any privacy questions, please contact `{`Company Name`}` at `{`Company Email`}`, `{`Phone Number`}`, or `{`Registered Address`}`.
2. What data we collect
Identity and contact data, such as your name, phone number, email address, and billing address.
Booking data, such as pickup and drop-off addresses, journey date and time, flight details, account notes, and passenger instructions.
Payment and transaction data, such as payment status, card-payment references from payment processors, invoice history, and refund records.
Technical data, such as IP address, browser type, device information, cookies, and analytics events collected through the website.
Communication data, such as call recordings where used, emails, SMS messages, web chat messages, contact-form submissions, and complaint records.
3. How we use your data
We use personal data to provide quotes, confirm and manage bookings, dispatch drivers, monitor flight-based airport pickups, process payments, prevent fraud, manage business accounts, answer enquiries, improve service quality, and comply with legal and licensing duties.
We may also use your data to send booking updates by SMS, email, or phone, and to send marketing messages where you have consented or where we are otherwise permitted to do so by law. You can opt out of marketing at any time.
4. Lawful bases for processing
Depending on the situation, Friends Cars processes personal data because it is necessary to perform a contract, take steps before entering a contract, comply with a legal obligation, pursue legitimate interests such as service improvement and fraud prevention, or because consent has been given.
5. Sharing data
We may share relevant personal data with drivers, dispatch partners, licensed subcontractors, payment processors, cloud software providers, website and analytics providers, fraud-prevention services, accountants, insurers, regulators, and law-enforcement authorities where required.
We only share data that is reasonably necessary for the relevant purpose and expect our service providers to keep it secure and process it lawfully.
6. Cookies and analytics
Our website may use cookies and similar technologies for essential site functions, traffic analysis, performance measurement, lead tracking, advertising attribution, and user experience improvements. Where required by law, non-essential cookies will only be used with your consent.
7. Data retention
We keep personal data only for as long as reasonably necessary for the purpose collected, including to meet legal, tax, accounting, insurance, dispute, and licensing requirements. Different categories of data may be kept for different periods.
8. Your rights
Subject to UK data protection law, you may have the right to request access to your personal data, request correction, request erasure, request restriction, object to certain processing, request transfer of data, and withdraw consent where processing relies on consent.
To exercise your rights, contact us using the details above. You also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled unlawfully.
9. Security
Friends Cars uses reasonable technical and organisational measures to protect data against unauthorised access, misuse, loss, or disclosure. However, no online transmission or storage system can ever be guaranteed completely secure.
10. Third-party links
Our website may contain links to third-party websites, booking widgets, payment pages, maps, or social platforms. We are not responsible for the privacy practices of those third parties, and you should read their own policies before submitting personal data.
11. Policy updates
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version should always be published on the Friends Cars website with a revised effective date.
This policy structure is aligned with the types of data-use, retention, sharing, booking, and fraud-prevention clauses commonly seen on private hire taxi privacy pages and legal notices, including examples from Western Cars and airport-transfer operators, but this text is original and tailored for Friends Cars.